To participate in the MDM for iOS service, IT Units must read and agree to the Mobile Device Management Service Level Agreement (SLA) before they can start using the service. This agreement details what the roles and responsibilities are for Teaching and Learning with Technology (TLT) and the IT Unit. It also describes how service requests are to be submitted. Since this service requires a financial transaction, the IT Unit’s Director, Financial Officer, and Budget Administrator must sign the agreement to be binding.
If your IT Unit is not currently participating in the Apple School Manager at Penn State program, they must also read and agree to the Apple School Manager Service Level Agreement (SLA) before they can start using the program. This SLA requires that the IT Unit also agrees to the Apple School Manager End User Agreement. Due to a liability clause in Apple’s EULA, the IT Unit’s Director and the Financial Officer must sign the agreement to be binding.
These agreements have been reviewed and approved by the ITS Financial Office; Penn State Risk Management has reviewed the EULA:
- Mobile Device Management – Service Level Agreement (PDF)
- PSU Apple School Manager – Service Level Agreement (PDF)
- Apple School Manager End User Agreement (PDF)
- Apple Volume Purchase Program Sign-Off
Please submit your completed documents electronically to clc-mdm at psu.edu.